Shipping & Returns Policy

Thank you for visiting H.S.S Enterprises. The following information sets out the terms and conditions that constitute our Shipping policy.

1. Processing your Order

An email conformation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed withing 5 days. we will contact you for some reason there are any delays.

However, some orders may ship within as few as 2 days and some may take up to 14 days.

3. Shipping Locations

3.1 Domestic Only

H.S.S Enterprises does not ship internationally at this time. We ship domestic only – anywhere in Australia.

4. Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfill your order.

4.1 Please note:

a. Business day means Monday to Friday, except holidays.

b. Orders are not shipped or delivered on weekends or holidays.

c. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

d. When placing your order, we consider these factors when calculating the Estimated Delivery Date.

Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be original and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hssenterprises.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hssenterprises.com.au and send your item to: {physical address}.